From January 8 to January 11, Beijing time, the 2020 International Consumer Electronics Fair (CES 2020) was held in Las Vegas, United States, with more than 4,500 exhibitors from around the world exhibiting their own cutting-edge products, bringing viewers a brilliant technological event.
At the \"tech extravaganza,\" lenovo has unveiled technology enthusiasts from around the world with the world's first folding screen, pc lenovo ThinkPad X1Fold, the world's first 5G PC lenovo YOGA5G, and a series of smart devices.
\"Lenovo China will have two key words in 2020, one is acceleration, the other is ecology,\" Liu Jun, executive vice president of Lenovo Group and president of China, told CES.
This CES exhibition first appeared the Forbidden City Wenchuang element: Lenovo exhibited with the Forbidden City Wenchuang joint product, very national style iconic two custom PC,\" Lenovo Fulai runs YOGAC940 and long Ding Qiankun AIO 520X Max.\"
The deep cooperation with the Forbidden City is a representative of Lenovo's transformation, aiming at the trendy youth in the city, Lenovo develops customized products for them, integrates technology and trends into products, and adjusts marketing policies according to their preferences. Lenovo said it would continue to work in depth with the Forbidden City and the women's volleyball team, which represent the spirit of China.
In the past two years, lenovo's consumer business has made a transformation, which is customer-centric, mr. liu said. Lenovo has thoroughly opened up online and offline channels in the past two years, achieved online and offline prices, completely dynamically adjusted prices, so that consumers can experience the product more closely. \"It takes us two years to turn Lenovo's first-to-B-to-C business model into a direct-to-C business model, which is better for us to accurately touch the consumer base. said Liu Jun.
In 2020, Lenovo will continue to accelerate in its customer-centric transformation, with Liu Jun revealing that relying on the customer-centric transformation, the 2019 fiscal year Lenovo has the opportunity to create a new high in PC market share in China, which could reach a 40 percent market share, a record high.
In addition, Lenovo's innovation at the product level has been widely concerned by the industry. Lenovo's focus on innovative products such as folding-screen computers, the world's first 5GPC and ink-screen computers is once again leading the new trend in the PC industry.
Lenovo is not only exploring new ways to use the pc in the future, but is also actively experimenting with new forms of mobile phone products. Lenovo's motorlarazr folding screen phone can make the phone half smaller after folding, and portability has been greatly improved.
At the CES 2020 exhibition, many exhibitors exhibited solutions in the smart city area. Dai Wei, vice president of Lenovo Group and general manager of services operations in China, said:\" This is a very welcome change for CES and shows that we are not just focusing on what's on the front end of consumption, but the market for BtoB and BtoC. Lenovo Wisdom Services will be launched in areas such as Smart City Solutions, Smart Energy, Smart Agriculture, etc.
For example, mr. liu says lenovo's smart service team has only 400 people, but it supports nearly 10 million consulting services a year. Behind it is the intelligent Rubik's Cube customer service system of Lenovo's intelligent service. \"I joked after the experience that each of our operators was armed to the teeth, very modern and incredibly intelligent.\" said Liu Jun.
Lenovo is currently helping to build a smart city in Shangrao, undertaking the business of the Shangrao call center industrial park, starting from the intelligent Rubik's Cube customer service system, with artificial intelligence, big data, cloud computing and other new technologies to help Shangrao build a new intelligent call center platform.
At present, Lenovo's positioning in the intelligent city, called the new intelligent city operation service provider, the target market is the intelligent transformation market. \"The market already exists and is booming.\" said Liu Jun. But how big the market is, and professional consultants have yet to give the exact number.
By working with the top national design institute to design and consult the whole city from the top level, Lenovo can provide customers with a package of services, such as Lenovo's smart city solution in Wenchang, Hainan Province, is the overall plan for the next three to five years.
Liu Jun concluded that Lenovo has several competitive advantages in the intelligent transformation market. The first is the accumulation of core technology, Lenovo itself is an intelligent enterprise, Lenovo intelligent transformation experience can help other more customers to complete intelligent transformation.
The second is the service delivery advantage. Lenovo has more than 10,000 engineers across the country and can provide the most successful deliveries as small as county-level cities. And Lenovo not only helps customers build, but also can accompany the growth, to help customers continue to operate.
CES 2020's judgment on industrial trends at the time of the 5G and AI's arrival is already very specific. Amu, vice president of lenovo group and vice president of lenovo china strategy and business development, believes that it can be concentrated in three trends, scene-type, integration and ecology.
The first is the application of the scene. Now more and more manufacturers are willing to present the complete scene experience, so that users can experience the product more completely. Scene experience has gradually become a very important factor for smart device software and services to enter the consumer's purchasing basket.
The third is ecology. The trend of \"you have me, I have you\" among manufacturers is becoming more and more obvious, and the proportion of enterprises presenting their own products in a single, isolated way is decreasing. There are more and more product forms of co-operation, which give rise to ecological alliances, and everyone is looking for a new balance to meet the many needs of consumers.
Liu Jun believes that ecology is both a new organizational model and a model for the development of an enterprise. For example, the intelligent world is interconnected, lenovo to do consumer ecology, but cannot do all the products, will necessarily work with a lot of companies,\" we have to build a platform for all the upstream and downstream partners together, only co-construction of ecology can be successful.\"
Lenovo believes that through the cross-border organizational form and the cooperation of external ecological partners, let the ecology become the booster of accelerated transformation, and further give ecological partners and many employees their greater growth space and lead space.
In the rhythm of ecological co-construction, Lenovo is already accelerating. 'It's about to turn Lenovo's nationwide service delivery platform into an open platform,' Mr. Dai said. Many commercial IT makers can use Lenovo's service delivery platform to provide a more comprehensive service to their customers in the face of this very fragmented market. The Smart Services Ecology currently includes some vertical industry solution providers, and IoT devices.
According to the information released by Lenovo at this year's CES conference, Lenovo China is following the three major business directions of intelligent service, intelligent material products and intelligent industry solutions to realize its own intelligent material connection transformation.